Faq

Contact us at [email protected] on the first day of the rental period. Please attach a copy of your passport or driving licence for identification purposes. Payment for successful claims will be returned to the bank account you used to book the property.

We shall complete the reimbursement claim process in a reasonable time frame (generally within two weeks) and will keep you informed of any decisions or additional documentation required.

Damage Security Deposit: €500 (fully refundable on inspection of property after departure). You and your party are responsible for all damage and loss to the apartments and its contents during your stay.

• 100% refund for all bookings cancelled 3 weeks before arrival.
• 70% refund for all bookings cancelled 2 weeks before arrival.
• 50% refund for all bookings cancelled 1 week before arrival.

Our team are dedicated to creating the perfect holiday experience for you, with your budget in mind. Key benefits include:

• A decade of experience in the hospitality sector and apartment rentals.
• 10% discount for bookings confirmed with Pre-Payment option.
• No booking fees — simple, easy and fast booking process.
• Special prices and exclusive discounts with our partners (car rentals, cruises, restaurants).
• Returning guests receive the highest discounts.
• 24/7 Assistance — an agent is always available to help you.
• Best price guarantee — if you find any of our properties cheaper anywhere else, we'll match the price.
• All properties we manage have rental licences with guaranteed safety standards.

Worry-Free Payments for Travellers with the €7,000 Peace of Mind Guarantee. Payment Protection gives guests extra peace of mind when booking a rental through our website. It means that we will offer a full refund for your stay if:

• You're prevented or denied access to your rental when you check in.
• The property is misrepresented (differing substantially to what was advertised).
• Payment was made properly but not received by the correct owner or manager.

You are covered up to €7,000. To be covered, you must pay using our payment platform (wire bank transfer directly to the owner's bank account or credit card payment).